Online store www.soslow.sk
I. Merchant identification
1.1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relations between the company
Business name: SO.SLOW, sro
Registered office: Na Vratkách 15, Bratislava – Dúbravka district 841 01, Slovak Republic
Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, File number 145867/B
ID: 53089812
VAT number: 2121275145
VAT ID: SK2121275145
Bank account: SK98 0900 0000 0051 7464 5987
The seller is a payer of value added tax
(hereinafter also the “Seller” or “Merchant”) and any person who is a Buyer of products offered by the Seller on the Seller’s Website, and who acts in the capacity of a consumer within the meaning of other provisions of these General Terms and Conditions and relevant laws defining a consumer, within the framework of the valid legislation of the Slovak Republic, in particular the laws: Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, as amended, Act No. 40/1964 Coll., Civil Code, as amended.
1.2. The Seller's email and telephone contact is:
Email: hello@soslow.sk
Phone number: +421917535777
1.3. The address for sending complaints and withdrawals from contracts is:
SO.SLOW, sro, Na vratkach 15, 84101 Bratislava, Slovakia
2.1. For the purposes of these general terms and conditions, the Trader, in accordance with Act No. 108/2024 Coll., as amended, states and defines the following terms:
2.2. A distance contract is a contract between a trader and a consumer agreed and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular by using an online interface, e-mail, telephone, fax, mailing list or offer catalogue.
2.3. A trader (hereinafter referred to as the "Seller") is a person who, in connection with a consumer contract, an obligation arising from it or in a commercial practice, acts within the scope of his business activity or profession, including through another person acting in his name or on his behalf.
2.4. A consumer is a natural person who, in connection with a consumer contract, an obligation arising from it or a business practice, is not acting within the scope of his business activity or profession.
2.5. A consumer contract is any contract, regardless of legal form, concluded between a trader and a consumer.
2.6. The term Online Store is identical to the term Electronic Store and the term Website.
2.7. The Buyer is any person (natural person or legal entity) who has sent an order, mainly using the Seller's website or other means of distance communication.
2.8. Durable medium means a means that enables the consumer or trader to store information addressed to the consumer or trader for a period that corresponds to the purpose served by this information and in a manner that allows its unchanged reproduction and use in the future, in particular a document, e-mail, USB key, CD, DVD, memory card and computer hard drive.
2.9. A product is mainly a good, service, or digital content.
2.10. A service is, in particular, any activity or performance that is offered or provided to a consumer.
2.11. Goods are any tangible movable thing.
III. Basic provisions
3.1. These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Merchant.
3.2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who do not act in the capacity of consumers are subject to the provisions of Act No. 513/1991 Coll., Commercial Code, as amended.
IV. Product order – conclusion of a purchase contract
4.1. A proposal to conclude a purchase contract by the Buyer is the sending of an order for products by the Buyer, carried out mainly using the Retailer's website, or other means of distance communication.
4.2. The purchase contract between the Buyer and the Retailer is concluded upon delivery of the confirmation of receipt of the order to the Buyer, which the Buyer created in accordance with point 4.1 of these GTC by the Retailer (electronically to the Buyer's email address, which the Buyer chose in the process of creating the order).
V. Duration of the purchase contract
5.1. The purchase contract is concluded for a fixed period and terminates in particular upon the fulfillment of all obligations of the Seller and the Buyer. In particular, upon delivery and payment of the products in accordance with the concluded purchase contract. This provision does not affect the rights of the Buyer in terms of the statutory liability for product defects on the part of the Retailer.
VI. Purchase price information about the purchase price
6.1. Price of products ordered through the Seller's Website (hereinafter referred to as "„purchase price") is listed separately for each product and is valid at the time the order is created by the Buyer.
6.2. The purchase price of the products listed on the Seller's Website is the total price of the products, including all taxes, and is clearly stated on the Seller's Website.
VII. Delivery of products
7.1. In the event that the Buyer has chosen cash on delivery as the form of payment for the order, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract in accordance with point 4.2. et seq. of these GTC.
7.1.1. If the Buyer has chosen a form of payment for the order other than cash on delivery, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract in accordance with point 4.2. et seq. of these GTC and payment of the total price of the order to the Seller. In the event that both conditions specified in point 7.1.1. of these GTC have been met (i.e. if a purchase contract has been concluded and the total price of the order has been paid to the Seller)), The Seller is obliged to deliver the products to the Buyer no later than 30 days from the date of fulfillment of both of these conditions.
The usual period for which the Seller ships the products is 1 business day from the date of conclusion of the purchase contract or 1 business day from the date of payment of the total price of the order to the Seller.
VIII. Transfer of ownership
8.1. Ownership of the products and the risk of accidental destruction, accidental deterioration and loss of the item passes to the Buyer at the moment of delivery.
IX. Payment methods
9.1. You can pay for products on the Seller's Website in the following ways:
9.1.1. payment by cash on delivery – price 0 Eur
9.1.2. online payment via the Global payments payment gateway – price 0 Eur
9.1.3. payment upon personal collection – price 0 Eur
9.1.4. payment by deposit or transfer to the Seller's account - price 0 Eur
X. Shipping – methods of product transportation and the price for their transportation
10.1. The purchase price of the products does not include transportation costs or other costs related to the delivery of the products.
10.2. Methods of transport and price for transport of ordered products:
10.2.1. Forms of Transport:
10.2.1.1.Packet delivery point
10.2.1.2.Packeta courier service
10.2.1.3.Packeta courier service, evening delivery
10.2.1.4. Personal collection
10.2.2. Shipping Prices:
10.2.2.1. Price for shipping via Packet Delivery Point – price 4 EUR
10.2.2.2. Price for shipping via the Packet courier service – price 5 EUR,
10.2.2.2.Price for shipping via Packet courier service, evening delivery – price 5 Eur
10.2.2.3. Price in case of personal collection – price 0 Eur
XI. Buyer's withdrawal from the purchase contract without giving a reason
11.1. The consumer has the right to withdraw from a distance contract and a contract concluded outside the trader's premises without giving a reason within the period pursuant to Art. XII, points 12.1 to 12.3 of these GTC, except for a contract the subject of which is:
11.2. Provision of a service, if the service has been fully provided and the provision of the service has begun before the expiry of the withdrawal period with the express consent of the consumer and the consumer has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract after the service has been fully provided, if the consumer is obliged to pay the price under the contract,
11.3. Delivery or provision of a product whose price depends on price movements on the financial market, which the trader cannot influence and which may occur during the withdrawal period,
11.4. Delivery of goods manufactured according to the consumer's specifications or custom-made goods,
11.5. Delivery of goods that are subject to rapid deterioration or spoilage,
11.6. Delivery of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if the protective packaging was broken after delivery,
11.7. Delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
11.8. Delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, while their delivery can be carried out after 30 days at the earliest and their price depends on market price movements, which the trader cannot influence,
11.9.Performing urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the trader; this does not apply to a contract whose subject matter is the provision of a service other than repair or maintenance, and to a contract whose subject matter is the supply of goods other than spare parts necessary for carrying out repairs or maintenance, if the contracts were concluded during a visit to the consumer by the trader and the consumer did not order these goods or services in advance,
11.10. Delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that was broken after delivery,
11.11. Delivery of periodicals, except for delivery under a subscription contract,
11.12. Goods purchased at a public auction,
11.13. Provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities, if, according to the contract, the trader is to provide these services at a precisely agreed time or within a precisely agreed period,
11.14. Delivery of digital content that the trader supplies otherwise than on a tangible medium, if the delivery of the digital content has begun and the consumer has given explicit consent to the commencement of the delivery of the digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract by the commencement of the delivery of the digital content, and the trader has provided the consumer with confirmation pursuant to Section 17, Paragraph 12, Letter b) or Paragraph 13, Letter b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, if the consumer is obliged to pay the price under the contract.
XII. Exercise of the right of withdrawal from a distance contract and a contract concluded outside the trader's premises
12.1. The consumer may withdraw from a distance contract or a contract concluded outside the trader's premises by
a)14 days from the date
receipt of goods by the consumer according to point 12.4.
conclusion of a contract, the subject of which is the provision of a service,
conclusion of a contract for the supply of water that is not for sale in a limited volume or in a specified quantity, and a contract for the supply and consumption of heat,
conclusion of a contract for the supply of digital content that the trader supplies otherwise than on a tangible medium,
b)30 days from the date of conclusion of the contract in the event of or in connection with an unsolicited visit or at or in connection with a sales event.
12.2. If the trader has provided the consumer with specific information regarding the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises only subsequently, but no later than 12 months from the start of the withdrawal period under point 12.1., the consumer may withdraw from the distance contract or the contract concluded outside the trader's premises within
a) 14 days from the date on which the trader additionally fulfilled the information obligation, if the deadline pursuant to 12.1., letter a) has expired, or
b) 30 days from the date on which the trader additionally fulfilled the information obligation, if the deadline pursuant to paragraph 12.1 letter b) has expired.
12.3. If the trader has not provided the consumer with specific information regarding the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises, nor pursuant to paragraph 12.2, the consumer may withdraw from the distance contract or the contract concluded outside the trader's premises within 12 months of the expiry of the period pursuant to paragraph 12.1.
12.4. The goods are considered to have been received by the consumer at the moment when the consumer or a third party designated by him, except for the carrier, takes over all parts of the ordered goods, or if
a) goods ordered by the consumer in one order are delivered separately, at the moment of receipt of the goods that were delivered last,
b) delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece,
c) delivers goods repeatedly over a certain period of time, upon receipt of the first goods.
12.5. The consumer may withdraw from a distance contract or from a contract concluded outside the trader's premises, the subject of which is the delivery of goods, even before the withdrawal period begins to run.
12.6. The consumer may exercise the right to withdraw from a distance contract or from a contract concluded outside the trader's premises in written form or in the form of a record on another durable medium and, if the contract was concluded orally, any clearly formulated statement by the consumer expressing the consumer's will to withdraw from the contract (hereinafter referred to as the "notice of withdrawal from the contract") is sufficient to exercise the consumer's right to withdraw from the contract. The consumer may use the model form for withdrawal from the contract.
12.7. The withdrawal period under paragraphs 12.1. to 12.3. is deemed to have been observed if the consumer sends a notice of withdrawal from the contract to the trader no later than the last day of the period.
12.8. The consumer may withdraw from the contract only in relation to a specific product or products if the trader has supplied or provided multiple products under a distance contract or an off-premises contract.
12.9. The burden of proof regarding the exercise of the right to withdraw from the contract lies with the consumer.
XIII. Consumer rights and obligations after withdrawal from a distance contract and a contract concluded outside the trader's premises
13.1. The consumer is obliged to return the goods or hand them over to the trader or to a person designated by the trader to collect the goods within 14 days of the date of withdrawal from the distance contract or from the contract concluded outside the trader's premises pursuant to point 12.1; this does not apply if the trader proposes to collect the goods in person or through a person designated by him. The period pursuant to the first sentence is deemed to have been met if the consumer sends the goods to the trader no later than the last day of the period.
13.2. When withdrawing from a distance contract or a contract concluded outside the trader's premises pursuant to point 12.1., the consumer shall only bear the costs of returning the goods to the trader or to the person designated by the trader to take over the goods; this does not apply if the trader has agreed to bear the costs himself or if the trader has failed to comply with the information obligation, i.e. if the trader has not provided the consumer with specific information regarding the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises.
13.3. The consumer is liable for any reduction in the value of the goods resulting from handling the goods that goes beyond the handling necessary to determine the properties and functionality of the goods; this does not apply if the trader has not fulfilled the information obligation pursuant to Section 15, paragraph 1, letter f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.
13.4. The consumer is obliged to pay the trader the price for the performance actually provided by the date of delivery of the notice of withdrawal from the contract if the consumer, pursuant to Section 19, paragraph 1 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended, withdraws from a distance contract or a contract concluded outside the trader's business premises, the subject of which is the provision of a service, the supply of water that is not for sale in a limited volume or in a specified quantity, or the supply of heat, and before the commencement of the provision of the performance, he has given his explicit consent pursuant to Section 17, paragraph 10, letter c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended. The price for the performance actually provided is calculated proportionally based on the total price agreed in the contract. The price for the performance actually provided is calculated based on the market price of the performance provided if the total price agreed in the contract is overvalued.
13.5. The consumer shall not incur any further obligations or costs from exercising the right to withdraw from a distance contract or a contract concluded outside the trader's premises pursuant to 11.1., except for the obligations pursuant to points 13.1., 13.3. to 13.5. and the obligation to pay additional costs pursuant to point 14.3.
XIV. Rights and obligations of the trader after the consumer withdraws from a distance contract and from a contract concluded outside the trader's premises
14.1. The trader is obliged to refund to the consumer, within 14 days from the date of receipt of the notice of withdrawal from the contract, all payments received from the consumer on the basis of or in connection with a distance contract, a contract concluded outside the trader's premises or a supplementary contract, including the costs of transport, delivery, postage and other costs and fees.
14.2. The trader is obliged to refund to the consumer all payments under paragraph 14.1. to the extent corresponding to the withdrawal from the contract, unless the consumer has withdrawn from the entire distance contract or from the entire contract concluded outside the trader's premises. The trader cannot charge the consumer additional costs for transport, delivery, postage and other costs and fees.
14.3. The trader is not obliged to pay the consumer additional costs if the consumer has explicitly chosen a method of delivery other than the cheapest common method of delivery offered by the trader. Additional costs are understood to be the difference between the costs of delivery chosen by the consumer and the costs of the cheapest common method of delivery offered by the trader.
14.4. The trader is not obliged to return payments to the consumer under point 14.1 when withdrawing from a distance contract or a contract concluded outside the trader's premises, the subject of which is the delivery of goods, before the goods are delivered to him or until the consumer proves that the goods have been sent back to the trader, unless the trader proposes to collect the goods in person or through a person designated by him.
14.5. The trader is obliged to refund the consumer the payments under point 14.1. in the same way as the consumer used to pay them; this does not affect the trader's right to agree with the consumer on another payment method, if the consumer is not charged any fees in connection with the payment.
14.6. The trader is obliged to ensure the collection of the goods at his own expense within the period according to paragraph 14.1., if, based on a contract concluded outside the trader's premises, the goods were delivered to the consumer's home at the time of conclusion of the contract and, taking into account the nature of the goods, it is not possible to send the goods back to the trader by post.
14.7. Unilateral offsetting of claims between the trader and the consumer arising from withdrawal from the contract pursuant to point 11.1 is prohibited.
14.8. The trader cannot demand from the consumer reimbursement of costs for
a) provision of a service, supply of water that is not for sale in a limited volume or in a specified quantity, or for the supply of heat during the period for withdrawal from the contract pursuant to points 12.1. to 12.3. regardless of the scope of the performance provided, if:
the trader has not provided the consumer with information pursuant to Section 15(1)(f) or (h) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, or
the consumer has not given the trader explicit consent to the commencement of the provision of the service or the supply of water or heat pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended,
(b) the full or partial supply of digital content which the trader supplies otherwise than on a tangible medium, if:
the consumer has not given the trader explicit consent to the commencement of the supply of digital content pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended,
the consumer has not declared that he has been properly informed that by expressing consent under the first point he loses the right to withdraw from the contract, or
the trader did not provide the consumer with a confirmation pursuant to Section 17, paragraph 12, letter b) or paragraph 13, letter b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.
XV. Supervisory authority
15.1. The competent authority supervising legality in the field of consumer protection is:
Slovak Trade Inspection Inspectorate
with its registered office in Bratislava for the Bratislava Region
Bajkalská 21/A, PO BOX No. 5, 820 07 Bratislava
Supervision Department
phone no. 02/58 27 21 72, 02/58 27 21 04
fax no. 02/58 27 21 70
email: ba@soi.sk
e-mail for sending suggestions: podnety@soi.sk
XVI. Alternative Dispute Resolution
16.1. In the event that the consumer is not satisfied with the manner in which the Seller has handled his complaint or believes that the Seller has violated his rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller responds negatively to the consumer's request pursuant to the previous sentence or does not respond to such a request within 30 days from the date of its sending to the consumer, the consumer has the right to file a proposal for the initiation of alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended. The competent entity for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact details can be found https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available on the website http://www.mhsr.sk/, or directly on the website https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
The consumer has the right to choose which of the listed alternative dispute resolution entities to contact. The consumer may use the online dispute resolution platform available on the website to submit a proposal for alternative resolution of his consumer dispute. http://ec.europa.eu/consumers/odr/, or directly on the website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Alternative dispute resolution may only be used by the Buyer who, when concluding and fulfilling the contract, acts in the capacity of a consumer. Alternative dispute resolution only concerns a dispute between the Consumer and the Seller, arising from or related to a consumer contract. Alternative dispute resolution only concerns contracts concluded at a distance. The alternative dispute resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the Consumer to pay a fee for initiating alternative dispute resolution up to a maximum of EUR 5 including VAT.
All further information regarding alternative dispute resolution between the Seller and the Buyer - consumer arising from the Purchase Agreement as a consumer agreement or related to the Purchase Agreement as a consumer agreement is provided on the website of the Ministry of Economy of the Slovak Republic. www.mhsr.sk and in Act No. 391/2015 Coll. on alternative dispute resolution and on amendments to certain acts, as amended.
XVII. Supplementary provisions
17.1. The Seller shall not conclude a purchase contract or carry out the sale, brokerage or delivery of alcoholic beverages /products/, tobacco products and other products to persons (Buyers) who have not reached the age of 18 at the time of conclusion of the purchase and sale contract, and whose sale to persons under the age of 18 is prohibited, in accordance with and in accordance with the valid and effective legal regulations of the Slovak Republic. In connection with the above, the Seller shall verify the fulfillment of the condition of reaching the age of 18 of the Buyer, by checking the age through the Buyer's identity document /identity card or passport/, when handing over the order to the Buyer. The Seller shall carry out the above through an authorized person who is to deliver the order to the Buyer. If the Buyer is under the age of 18, or if the Buyer does not prove or refuses to prove his or her age, the Seller will not deliver the order to the Buyer and the purchase contract will expire.
17.2. The Seller shall not conclude a purchase contract or carry out the sale, brokerage or delivery of products for which, under the legislation of the Slovak Republic, a special authorization, authorization or similar institution is required.
XVIII. Information on adopted codes
18.1. The Merchant informs consumers that there are no special relevant codes of conduct to which the Seller has undertaken to comply, whereby a code of conduct is understood to mean an agreement or a set of rules that define the behavior of the Seller, who has undertaken to comply with this code of conduct in relation to one or more specific business practices or business sectors, if these are not established by law or other legal regulation or measure of a public administration body, which the Seller has undertaken to comply with, and the manner in which the consumer can familiarize himself with them or obtain their text.
XIX. Consumer product evaluation
19.1. The merchant does not control and limit product reviews only to persons who have purchased the product from the merchant.
XX. Final provisions
20.1. The Seller reserves the right to change the General Terms and Conditions. The obligation to provide written notice of changes to the General Terms and Conditions is fulfilled by posting them on the Seller's Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions valid and effective at the time of conclusion of the Purchase and Sale Agreement, until its termination.
20.2. These General Terms and Conditions form an integral part of the Complaints Procedure and the Principles and Instructions on the Protection of Personal Data of this Website. The documents – Complaints Procedure and the Principles and Instructions on the Protection of Personal Data of this Website are published on the domain of the Seller's Website.
20.3. These General Terms and Conditions shall enter into force and effect upon their publication on the Seller's Website. on 29.09.2025
This e-shop is certified https://www.pravoeshopov.sk
PROTECTION OF PERSONAL DATA AND COOKIES INFORMATION
Principles and instructions on personal data protection provided by the operator to the data subject when obtaining personal data from the data subject and instructions on cookies of the Online Store www.soslow.sk
I. Operator
1.1. The identity and contact details of the Operator are:
Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, File number 145867/B
ID: 53089812
VAT number: 2121275145
VAT ID: SK2121275145
Bank account: SK98 0900 0000 0051 7464 5987
The seller is a payer of value added tax
1.2. The email and telephone contact for the Operator is:
Email: hello@soslow.sk
Phone number: +421917535777
1.3. Address of the Operator for sending documents:
SO.SLOW, sro, Na vratkach 15, 84101 Bratislava, Slovakia
1.4. The Operator hereby, in accordance with Article 13, paragraphs 1 and 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC General Data Protection Regulation (hereinafter referred to as the "Regulation"), further in accordance with Act No. 18/2018 Coll. Act on the Protection of Personal Data and on the Amendment of Certain Acts, as amended, and in accordance with Act No. 452/2021 Coll. Act on Electronic Communications, as amended, provides the Data Subject - (Buyer), from whom the Operator (Seller) obtains personal data concerning him/her, with the following information, instructions and explanations:
II. References
2.1. These principles and instructions on the protection of personal data form part of the General Terms and Conditions published on the Seller's Website.
2.2. The Merchant informs consumers that there are no special relevant codes of conduct to which the Seller has undertaken to comply, whereby a code of conduct is understood to mean an agreement or a set of rules that define the behavior of the Seller, who has undertaken to comply with this code of conduct in relation to one or more specific business practices or business sectors, if these are not established by law or other legal regulation or measure of a public administration body, which the Seller has undertaken to comply with, and the manner in which the consumer can familiarize himself with them or obtain their text.
III. Duration
3.1. The Operator stores the personal data of the Data Subject only for the period strictly necessary for the purpose of fulfilling the contract and their subsequent archiving in accordance with the statutory deadlines imposed on the Operator by legal regulations. In the event that the Data Subject has agreed to the sending of advertising emails and similar offers, the personal data of the Data Subject are processed for these purposes until the Data Subject withdraws his/her consent. However, for a maximum period of 10 years.
IV. Personal data processed
4.1. The operator processes the following personal data on its website: name, surname, place of residence, email address, home telephone number, mobile phone number, billing address, delivery address, data obtained from cookies, IP addresses.
V. Contact details of the person responsible for supervising personal data protection
5.1. The operator has not appointed a person responsible for personal data protection in accordance with Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
5.2. The Operator is also the Seller within the meaning of the term set out in the General Terms and Conditions of this website.
VI. Purposes of processing personal data of the data subject and period of processing personal data
6.1. The purposes of processing the personal data of the Data Subject are in particular:
6.1.1. recording, creation and processing of contracts and client data for the purpose of concluding contracts with third parties.
6.1.2. processing of accounting documents and documents related to the Operator's business activities.
6.1.3. compliance with legal regulations in connection with the archiving of documents and evidence, e.g. according to Act No. 431/2002 Coll., the Accounting Act, as amended, and other relevant regulations.
6.1.4. the Operator's activities in connection with the fulfillment of the request, order, contract and similar institutions of the Data Subject.
6.1.5. Newsletter, marketing and similar advertising activities of the Operator. In the event that the Data Subject grants consent to the Operator with marketing and similar advertising activities.
VII. Legal basis for processing personal data of the Data Subject
7.1. In the event that the Operator processes personal data based on the consent of the Data Subject, such processing will only begin after the Data Subject has given such consent.
7.2. In the event that the Operator processes the personal data of the Data Subject for the purposes of negotiating pre-contractual relations and concluding and fulfilling a purchase contract, and the related delivery of goods, products or services. The Data Subject is obliged to provide personal data for the proper performance of the purchase contract, otherwise the performance cannot be ensured. Personal data for this purpose is processed without the consent of the Data Subject.
VIII. Recipients or categories of recipients of personal data
8.1. The recipients of the personal data of the Data Subject will be or may at least be:
8.1.1. statutory bodies or their members of the Operator.
8.1.2. persons performing work activities in an employment or similar capacity for the Operator.
8.1.3. the Operator's sales representatives and other persons cooperating with the Operator in fulfilling the Operator's tasks. For the purposes of this document, all natural persons performing dependent work for the Operator on the basis of an employment contract or agreements on work performed outside of an employment relationship will be considered employees of the Operator.
8.1.4. The recipients of the personal data of the Data Subject will also be the Operator's collaborators, its business partners, suppliers and contractual partners, in particular: an accounting company, a company providing services related to the creation and maintenance of software, a company providing legal services to the Operator, a company providing consultancy to the Operator, companies providing transport and delivery of products to buyers and third parties, marketing companies, companies operating social networks, companies providing payment gateways and other payment methods.
8.1.5. The recipients of personal data will also be courts, criminal prosecution authorities, tax authorities and other state authorities, if so provided by law. Personal data will be provided by the Operator to the given authorities and state institutions on the basis of and in accordance with the legal regulations of the Slovak Republic.
8.1.6. List of third parties – processors and recipients who process the personal data of the Data Subject:
Packeta Slovakia sro, with registered office at Sliačska 1E 831 02 Bratislava – Nové Mesto district, Company ID: 48136999 – third party entity providing transport services
Global Payments sro, Vajnorská 100/B, 831 04 Bratislava – Nové Mesto, Company ID: 50 010 301 – third party entity providing the payment gateway
SHS Finance sro, Hradská 154 821 07 Bratislava – third party accounting entity
IX. Information on the provision of personal data to third countries and their retention period:
9.1.Applies. The operator transfers personal data of persons in the form of cookies to third countries, entities:
Google HQ. 1600 Amphitheatre Parkway. Mountain View, CA 94043, USA. For more information about privacy, please see: https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008
X. Information on the existence of relevant rights of the Data Subject:
10.1. The data subject has, among others, the following rights, whereby:
10.1.1. Clause 10.1 does not affect other rights of Data Subjects.
10.1.2. The Data Subject's Right to Access Data Pursuant to Article 15 of the Regulation, which contains:
the right to obtain from the Operator confirmation as to whether the personal data of the Data Subject are being processed, and if so, to what extent. At the same time, if they are being processed, the Data Subject has the right to ascertain their content and request information from the Operator about the reason for their processing, especially information about: The reason for their processing, the categories of personal data concerned, the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organisations, the envisaged period of storage of the personal data or, if that is not possible, information on the criteria for determining it, the existence of the right to request from the Controller the rectification of personal data concerning the Data Subject or their erasure or restriction of processing and the existence of the right to object to such processing, the right to lodge a complaint with a supervisory authority if the personal data were not obtained from the Data Subject, any available information as to their source, the existence of automated decision-making, including profiling referred to in Article 22(1) 1. and 4. of the Regulation and, in these cases, at least meaningful information about the procedure used, as well as the significance and foreseeable consequences of such processing of personal data for the Data Subject, about the appropriate safeguards pursuant to Article 46 of the Regulation, concerning personal data, if personal data are transferred to a third country or an international organization.
10.1.3. the right to be provided with a copy of the personal data being processed, provided that the right to be provided with a copy of the processed personal data must not have adverse consequences for the rights and freedoms of others.
10.1.4. the right of the Data Subject to rectification pursuant to Article 16 of the Regulation, which includes the right: to have the Controller rectify inaccurate personal data concerning the Data Subject without undue delay; the right to have incomplete personal data of the Data Subject completed, including by providing a supplementary statement by the Data Subject; the right of the Data Subject to erasure of personal data (the so-called "right to be forgotten") pursuant to Article 17 of the Regulation, which includes:
10.1.5. the right to obtain from the Operator the erasure of personal data concerning the Data Subject without undue delay if one of the following reasons applies:
the personal data are no longer necessary for the purposes for which they were collected or otherwise processed, the data subject withdraws the consent on the basis of which the processing is carried out, provided that there is no other legal basis for the processing of the personal data, the data subject objects to the processing of the personal data pursuant to Article 21(1) of the Regulation and there are no overriding legitimate grounds for the processing of the personal data or the data subject objects to the processing of the personal data pursuant to Article 21(2) of the Regulation, the personal data have been processed unlawfully, the personal data must be erased in order to comply with a legal obligation under European Union law or the law of a Member State to which the Controller is subject, the personal data were collected in connection with the offering of information society services pursuant to Article 8(1) of the Regulation;
10.1.6. the right to obtain from the Controller, who has disclosed the personal data of the Data Subject, taking into account available technology and the cost of implementation, reasonable measures, including technical measures, to inform other controllers processing personal data that the Data Subject has requested the erasure of all links to, copies or replications of, those personal data, It also applies that the right to erasure of personal data containing the rights under Article 17(1) and (2) of the Regulation will not arise, if the processing of personal data is necessary:
10.1.7. to exercise the right to freedom of expression and information.
10.1.8. to comply with a legal obligation that requires processing under European Union law or the law of a Member State to which the Controller is subject, or to perform a task carried out in the public interest or in the exercise of official authority vested in the Controller.
10.1.9.for reasons of public interest in the field of public health in accordance with Article 9(2)(h) and (i) of the Regulation, as well as Article 9(3) of the Regulation.
10.1.10. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the Regulation, where the right referred to in Article 17(1) of the Regulation is likely to render impossible or seriously impair the achievement of the objectives of such processing of personal data; or for the establishment, exercise or defence of legal claims;
10.1.11. the right of the Data Subject to restrict the processing of personal data pursuant to Article 18 of the Regulation, the content of which is:
10.1.12. the right to obtain from the Controller restriction of processing of personal data where one of the following applies: the data subject contests the accuracy of the personal data, for a period enabling the Controller to verify the accuracy of the personal data, the processing of the personal data is unlawful and the data subject objects to the erasure of the personal data and requests the restriction of their use instead, the data subject no longer needs the personal data for the purposes of the processing, but the data subject needs them for the establishment, exercise or defence of legal claims, the data subject has objected to processing pursuant to Article 21(1) of the Regulation, pending verification of whether the legitimate grounds on the part of the Controller override those of the data subject;
10.1.13. the right to have such restricted personal data processed, with the exception of storage, only with the consent of the Data Subject or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State;
10.1.14. the right to be informed in advance about the lifting of restrictions on the processing of personal data;
10.1.15. the right of the Data Subject to comply with the notification obligation towards recipients pursuant to Article 19 of the Regulation, which includes: the right for the Controller to notify each recipient to whom the personal data have been provided of any rectification or erasure of personal data or restriction of processing carried out pursuant to Article 16, Article 17(1) and Article 18 of the Regulation, unless this proves impossible or does not involve disproportionate effort, the right for the Controller to inform the Data Subject about these recipients if the Data Subject so requests;
10.1.16. the right of the Data Subject to data portability pursuant to Article 20 of the Regulation, which includes: the right to receive the personal data concerning the Data Subject, which he or she has provided to the Controller, in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from the Controller, if:
a/ the processing is based on the consent of the Data Subject pursuant to Article 6(1)(a) of the Regulation or Article 9(2)(a) of the Regulation, or on a contract pursuant to Article 6(1)(b) of the Regulation, and at the same time
b/ the processing is carried out by automated means, and at the same time:
10.1.17. the right to receive personal data in a structured, commonly used and machine-readable format and the right to transmit these data to another controller without hindrance from the Controller, which will not adversely affect the rights and freedoms of others;
10.1.18. the right to transfer personal data directly from one controller to another, if technically feasible;
10.1.19. the right of the Data Subject to object pursuant to Article 21 of the Regulation, which contains:
10.1.20. the right to object at any time, on grounds relating to the particular situation of the Data Subject, to processing of personal data concerning him or her which is carried out on the basis of Article 6(1)(e) or (f) of the Regulation, including to objection to profiling based on these provisions of the Regulation;
10.1.21. in the event of exercising the right to object at any time, on grounds relating to the particular situation of the Data Subject, to processing of personal data concerning him or her which is carried out on the basis of Article 6(1)(e) or (f) of the Regulation, including objection to profiling based on these provisions of the Regulation, the right for the Controller to no longer process the Data Subject's personal data unless the Controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the Data Subject, or for the establishment, exercise or defence of legal claims
10.1.22. the right to object at any time to the processing of personal data concerning the Data Subject for direct marketing purposes, including profiling to the extent that it is related to direct marketing; however, if the Data Subject objects to the processing of personal data for direct marketing purposes, the personal data shall no longer be processed for such purposes;
10.1.23. in connection with the use of information society services, the right to exercise the right to object to the processing of personal data by automated means using technical specifications;
10.1.24. the right to object, on grounds relating to the particular situation of the Data Subject, to processing of personal data concerning the Data Subject, where the personal data are processed for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) of the Regulation, except where the processing is necessary for the performance of a task carried out for reasons of public interest;
10.1.25. the right of the Data Subject related to automated individual decision-making pursuant to Article 22 of the Regulation, the content of which is:
10.1.26. the right not to be subject to a decision based solely on automated processing of personal data, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, except in cases pursuant to Article 22(2) of the Regulation [i.e. except where the decision: (a) is necessary for entering into, or the performance of, a contract between the data subject and the Controller,
10.1.27. permitted by European Union law or the law of a Member State to which the Controller is subject and which also lays down suitable measures to safeguard the rights and freedoms and legitimate interests of the Data Subject or (c) based on the Data Subject's explicit consent.
XI. Information on the Data Subject's right to withdraw consent to the processing of personal data:
11.1. The data subject has the right to withdraw his or her consent to the processing of personal data at any time, without this affecting the lawfulness of the processing of personal data based on the consent given before its withdrawal.
The data subject has the right to withdraw his or her consent to the processing of personal data at any time, in whole or in part. Partial withdrawal of consent to the processing of personal data may concern a certain type of processing operation(s), while the lawfulness of the processing of personal data to the extent of the remaining processing operations remains unaffected. Partial withdrawal of consent to the processing of personal data may concern a certain specific purpose(s) of the processing of personal data, while the lawfulness of the processing of personal data for other purposes remains unaffected.
The Data Subject may exercise the right to withdraw consent to the processing of personal data in written form to the address of the Controller registered as its registered office in the Commercial Register at the time of withdrawal of consent to the processing of personal data or in electronic form via electronic means (by sending an e-mail to the Controller's e-mail address specified in the identification of the Controller in this document).
XII. Information on the Data Subject's right to lodge a complaint with the supervisory authority:
12.1. The data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement, if he or she considers that the processing of personal data concerning him or her infringes the Regulation, without prejudice to any other administrative or judicial remedy.
The data subject has the right to be informed by the supervisory authority to which the complaint has been lodged of the progress and outcome of the complaint, including the possibility of seeking a judicial remedy pursuant to Article 78 of the Regulation.
12.2. The supervisory authority in the Slovak Republic is the Office for Personal Data Protection of the Slovak Republic, Park one Building, Námestie 1.mája 18, 811 06 Bratislava.
Tel. contact: + 421 2 32 31 32 14, Email: statny.dozor@pdp.gov.sk,
XIII. Information related to automated decision-making, including profiling:
13.1. Since the Controller does not process the personal data of the Data Subject in the form of automated decision-making, including profiling referred to in Article 22(1) and (4) of the Regulation, the Controller is not obliged to provide information pursuant to Article 13(2)(f) of the Regulation, i.e. information on automated decision-making, including profiling, and on the procedure used, as well as on the significance and foreseeable consequences of such processing of personal data for the Data Subject. Not applicable.
XIV. Privacy and Cookies Policy. Instructions and Explanation of Cookies, Scripts, and Pixels
14.1. The website operator provides the following brief explanation of the function of cookies, scripts and pixels:
14.1.1. Cookies are text files that contain a small amount of information that is downloaded to your device when you visit a website. This file allows the website to store information about your actions and preferences (such as login name, language, font size and other display settings) for a certain period of time, so that you do not have to enter them again the next time you visit the website or browse its individual pages.
A script is a piece of programming code that is used for the correct and interactive functioning of websites. This code runs on the operator's server or on your device.
Pixels are small, invisible text or images on a website that are used to monitor website traffic. To do this, pixels store various data.
14.1.2.Cookies are shared
Necessary cookies - ensure the proper functioning of the Operator's website and its use. These cookies are used without consent.
Functional cookies – refer to user choices regarding the use of cookies on a website, including the ability to accept, reject or adjust cookie settings based on their privacy preferences.
Statistical cookies – The operator obtains statistics regarding the use of its websites. These cookies are used only with consent.
Advertising cookies – Used to create advertising profiles and similar marketing activities. These cookies are only used with consent.
14.2.How to control cookies:
14.2.1.You can use cookies check and/or delete at your discretion – see details on the page aboutcookies.org. You can delete all cookies stored on your computer or other device, and you can set most browsers to prevent them from being stored.
14.3.1.Cookies used
Necessary cookies
_abck
Third party 11 months 4 weeks This cookie is used to analyze traffic to determine whether it is automated traffic generated by IT systems or a human user.
cookieyes-consent
First page 11 months 4 weeks This cookie is used to remember the user's consent to the use of cookies on the website.
Functional cookies
bm_sz
Third party 4 hours Functional cookie placed by Mailchimp for list management and control
Statistical cookies
sbjs_current
First-party Relation This cookie is used to track user activities and interactions on the website to facilitate better analysis and understanding of traffic sources and user behavior.
sbjs_udata
First-party Relation This cookie is used to store user-specific data to help monitor and analyze the effectiveness of advertising campaigns and optimize the user experience on the website.
_gid
First-party 1 day This cookie is set by Google Analytics. It stores and updates a unique value for each page visited and is used to count and track page views.
sbjs_current_add
First-party Relation This cookie is used to store information about the current visit in order to distinguish between users and sessions. It typically contains details such as traffic source, campaign data and user behavior to help track and analyze the effectiveness of marketing campaigns.
sbjs_first_add
First-party Relation This cookie is used to store details of a user's first visit to a website, including the timestamp, referring page, and traffic source, in order to assess the effectiveness of marketing campaigns and website resources.
sbjs_first
First-party Relation This cookie is used to store information about a user's first session on a website. It tracks details such as the source from which the user came, the path they took, which search engine and keyword were used, and their location at the time of their first visit. This information is used to analyze and improve the performance of the website by understanding user behavior.
_ga_WN8X0LY1EV
First-party 1 year 1 month This cookie is used by Google Analytics to store session state.
sbjs_session
First page 29 minutes 52 seconds This cookie is used to track user and session activity to improve website performance and usability, helping to understand how visitors interact with the website.
_ga_1SBZJ6TKDN
First page 1 year 1 month This cookie is used by Google Analytics to maintain session state.
_ga
First page 1 year 1 month This cookie name is associated with Google Universal Analytics - a major update to Google's more widely used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in every request for a page on the website and is used to calculate visitor, session and campaign data for site analytics reports.
sbjs_migrations
First-party session This cookie is used to track user interactions and migration between different pages or sections of a website in order to improve the user experience and analyze website performance.
Advertising cookies
_gat_gtag_UA_246559676_1
First page 52 seconds This cookie is part of Google Analytics and is used to throttle requests (reduce request rate).
14.3.2. Cookies made available to third parties:
Google HQ. 1600 Amphitheatre Parkway. Mountain View, CA 94043, USA. For more information about privacy, please see: https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008
XV. Final provisions
15.1. These Principles and instructions on the protection of personal data and instructions on cookies form an integral part of the General Terms and Conditions and the Complaints Procedure. The documents - General Terms and Conditions and Complaints Procedure of this Website are published on the domain of the Seller's Website.
15.2. These Personal Data Protection Principles shall enter into force and effect upon their publication on the Seller's Website. on 29.09.2025
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